1. Who We Are

PlayMyStory is a creative digital service based in Nairobi, Kenya. We build personalised, playable video games for children based on ideas and stories submitted by parents and guardians. Our website is operated by PlayMyStory (“we”, “us”, or “our”).

For any privacy-related questions or requests, contact us at:

Email: playmystory.games@gmail.com

2. What Personal Data We Collect

When you place an order through our website, we collect the following information:

a) Identity and Contact Information

Child’s name
Child’s age — collected solely to tailor the game’s complexity, mechanics, and content to the child’s developmental stage. This is optional.
Parent or guardian’s name
Email address
Phone number or WhatsApp number

b) Game Order Information

Game title and description
Game type (e.g. Birthday, Adventure)
Selected add-ons (Private Access, Birthday Edition)
Voice notes or files uploaded to support the game idea (optional)

c) Payment Information

Payments are processed securely through Paystack, a third-party payment provider. We do not store your card details or bank account information on our servers. Paystack may collect and process your payment data in accordance with their own privacy policy, available at https://paystack.com/privacy.

We retain records of payment references and transaction status for order management and accounting purposes.

3. How We Use Your Data

We use the personal data we collect for the following purposes:

To process and fulfil your game order
To communicate with you about your order status, preview, and delivery
To send payment receipts and reminders
To assign and manage your position in our production queue
To provide you with access to your completed game
To respond to your enquiries and support requests
To comply with our legal and accounting obligations

We do not use your personal data for automated decision-making or profiling.

4. Legal Basis for Processing

We process your personal data on the following legal bases under the Kenya Data Protection Act, 2019:

Contract performance: Processing is necessary to fulfil the game order you have placed with us.
Legitimate interests: To manage our queue, communicate order updates, and improve our service.
Legal obligation: To maintain accurate financial records as required by Kenyan law.
Consent: Where you have voluntarily provided additional information such as a voice note or file upload.

5. Sharing Your Personal Data

We do not sell, rent, or trade your personal data. We may share it only in the following limited circumstances:

Paystack: Our payment processor, solely for the purpose of completing your transaction.
Email service providers: Used to send transactional emails such as order confirmations and game delivery notices.
Legal authorities: If required to do so by law or in response to valid legal process.

All third-party providers we use are required to handle your data securely and only for the specific purpose for which it was shared.

6. How Long We Keep Your Data

We retain your personal data for as long as necessary to fulfil the purposes described in this policy:

Order and customer records are retained for a minimum of 5 years for accounting and legal compliance purposes.
Game files and associated content are retained for as long as your game remains hosted and accessible.
Uploaded voice notes and supporting files are deleted once the game has been delivered, unless you request otherwise.

You may request deletion of your personal data at any time (see Section 9).

7. Data Security

We take reasonable technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include:

Secure data storage within our website database
HTTPS encryption for all data transmitted via our website
Restricted access to customer records — only authorised personnel can view order data
Payment data handled exclusively by Paystack’s PCI-DSS compliant infrastructure

No method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve your browsing experience and to enable certain features. These may include:

Session cookies: To maintain your order form progress during a visit.
Third-party cookies: From services such as Google Fonts or Paystack embedded on our pages.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain parts of our website.

9. Your Rights

Under the Kenya Data Protection Act, 2019, you have the following rights in relation to your personal data:

Right of access: You may request a copy of the personal data we hold about you.
Right to rectification: You may request correction of inaccurate or incomplete data.
Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
Right to object: You may object to processing based on legitimate interests.
Right to data portability: You may request your data in a structured, commonly used format.
Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at playmystory.games@gmail.com. We will respond within 30 days.

10. Children’s Privacy

Our service is designed for parents and guardians ordering games on behalf of children. We do not knowingly collect personal data directly from children. All orders must be placed by an adult (parent or guardian) who provides consent on behalf of the child.

The child’s name is collected solely for the purpose of personalising the game content and is not used for any other purpose.

11. Third-Party Links

Our website may contain links to third-party websites, including Paystack and game hosting platforms. We are not responsible for the privacy practices of those websites. We encourage you to read their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make significant changes, we will update the effective date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions, concerns, or complaints about how we handle your personal data, please contact us:

PlayMyStory

Nairobi, Kenya

Email: playmystory.games@gmail.com

If you are not satisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner of Kenya (ODPC) at www.odpc.go.ke.